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Released for ZENDESK on Apr 2, 2021


From now on, you can create Basic connections to sync questions, incidents, problems, and tasks. With Basic connections, you can sync the most basic ticket data. These connections are easy to set up and can be upgraded to Visual and Script connections to add more features. We also made a bunch of other improvements, bug fixes and UI updates.

In this release

Improvements

ZENDESK-320Now you can create Basic connections. They are easy to set up and sync all the basic ticket types. You can upgrade the connection to Visual or Script if you want to have more flexibility
ZENDESK-327Exalate for Zendesk can now convert Markdown to HTML and vice versa. This simplifies syncing text, images, lists, tables, links, and comments. Check this article for more information
EXACOMP-943Improved app performance by reducing the memory consumption of the connection list
EXACOMP-995Added logging for blob mismatch errors
EXACOMP-729Improved app security
EXACOMP-1054Optimized the message API

Bug fixes

EXACOMP-1028Fixed a bug with an error appearing after updating a ticket synced from an Azure DevOps work item
ZENDESK-323Fixed a bug where it wasn't possible to buy a Zendesk license
EASE-7798Fixed a bug where Exalate for Zendesk wasn't able to verify the authentication type
EXACOMP-440Fixed a bug where sync requests weren't removed if a clean-up was running at the same time
EXACOMP-1047Fixed a bug where some connection-related data wasn't deleted after deleting a connection
EXACOMP-1068Fixed a bug where mapping suggestions weren't shown when configuring sync scope for Visual connections
EXACOMP-1053Fixed a bug where some of the projects weren't shown for Visual connections
SNOWNODE-309Fixed a bug where the connection ID was shown instead of the connection name
EXACOMP-1140Fixed a bug where it wasn't possible to edit mappings when configuring Sync scope for a Visual connection
EXACOMP-1158Fixed a bug where it wasn't possible to publish a connection between Zendesk and Azure DevOps
EXACOMP-1162Fixed a bug where Documentation links were opened inside the UI
EXACOMP-1166Fixed a bug for compatibility with older versions of Exalate for Jira on-premise
JCLOUD-1529Fixed a bug where the Remote link wasn't shown in the ticket view
EXACOMP-1186Fixed a bug when there was a white screen when clicking Go to remote
ZENDESK-349Fixed a bug where a user with the agent role couldn't sync tickets

UI updates

EXACOMP-1014Now you can contact an Exalate partner from the License Details menu
EXACOMP-1015Updated the text of the License Details menu
EXACOMP-987Updated the notification for errors with attachment sync
EXACOMP-1064Updated the flow of establishing a Visual connection
EXACOMP-1198Added a pop-up notifying that a connection already exists