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Make sure that you got the address of your Exalate for Zendesk. 
It is an URL with following format https://zendesk-aaaa-bbbb-cccc-dddd.exalate.cloud

This can be found in the general settings of the Exalate app


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Step 2 - Add a target 

The target will be used to define where a webhook needs to be sent.
Target can be found at Zendesk Admin → Extensions

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Add a target, select HTTP target
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Enter following fields


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  • Name - Exalate
  • URL - the exalate url + "/webhooks" appended (warning)

    Code Block
    https://zendesk-aaaa-bbbb-cccc-dddd.exalate.cloud/webhooks


  • Select 'create target' in the dropdown and submit

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Access 'Triggers' in the admin section, and 'Add trigger'


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Configure the name and conditions in the section 'Meet ANY' of the following conditions


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Configure the action

Set it to 'Notify Target' and select the target just created

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The JSON body must contain

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