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Make sure that you got the address of your Exalate for Zendesk. 
It is an URL with following format

This can be found in the general settings of the Exalate app

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Step 2 - Add a target 

The target will be used to define where a webhook needs to be sent.
Target can be found at Zendesk Admin → Extensions

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Add a target, select HTTP target
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Enter following fields

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  • Name - Exalate
  • URL - the exalate url + "/webhooks" appended (warning)

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  • Select 'create target' in the dropdown and submit


Access 'Triggers' in the admin section, and 'Add trigger'

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Configure the name and conditions in the section 'Meet ANY' of the following conditions

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Configure the action

Set it to 'Notify Target' and select the target just created

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The JSON body must contain