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This page describes the Exalate administration menu. The administration panel provides access to the main Exalate functionality and its configuration. 


After installing Exalate for Zendesk, Azure DevOps, GitHub, ServiceNow, and HP QC/ALM for the first time, only the License Details tab is accessible.




A short step-by-step guide on how to configure your first synchronization.

General Settings

Basic app settings, which depend on the platform. More details.


A list of available connections between instances. If you don't have any connections yet, you can configure it under this tab. More details.

Exalate Notifications

You can add users to receive email notifications every time Exalate raises the a synchronization error.

Entity Sync



In Under this tab, you can check the issue sync status and start issue synchronization. More details.


Shows a list of errors when the synchronization is blocked. You can manage errors and find the error details. More details.

Bulk Connect

In Under this tab, you can connect existing issues between instances with a simple mapping file. More details.


Here you can configure automatic synchronization with scripts. More details.

Sync Queue

The This utility which helps to monitor the synchronization progress. More details.

License Details

Information Find information about the Exalate instance and (or) the Network license hereMore details.

Clean-up Tools

The utility which This helps to stop issue sync and remove sync information. Usually used to resolve unhandled synchronization problems. More details.