Business Hours and Response Time
Idalko's business hours are Monday - Friday, 9AM-5PM CET. iDalko is closed on major Belgian holidays including:
- New Years Day
- Good Friday
- Easter Monday
- International Workers' Day
- Ascension Day
- National Day of Belgium (July 21th)
- All Saints Day (November 1st)
- Christmas Eve
- Christmas Day
- Second Christmas Day
- New Year's Eve
- Help with issues during installation.
- Help with issues during upgrades.
- Help troubleshooting problems with iDalko's add-ons.
- Help identifying work-arounds.
Support Does Not Include
- Product Training.
- Customers who do not have a valid and current license or active subscription.
- Support related to non-iDalko add-ons.
- Support for issues of the underlying tracker (Jira, Service Desk, Salesforce, HP QC ...)
- Support in any language other than English, French or Dutch.
- Check out our professional service options here
Scripts that are published on this site are example implementations.
|Disable Content Rating|