This use case shows how you can connect 2 JIRA's such that one JIRA is used for servicing customers, and the other for tracking development tasks.
To support the Send to development function, the workflow of the Service desk configuration should be slightly changed.
You need to add an Exalate post function to the Send to development transition using previously created connection DeskDev.
The Exalate post function is the last in the list as the synchronization needs to take all the changes (such as comments) with it.
Sync rules Setup
|Service desk configuration||Development JIRA configuration|
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