This article describes a Trigger concept in the Exalate app.
You can start issue synchronization automatically according to a specified search query with the help of a trigger.
If the issue fits a search query it is triggered for synchronization automatically. Once someone updates the issue which is under sync the changes are synchronized automatically.
Every issue tracker has its own search query language. Since Exalate supports different issue trackers the search syntax may vary.
Jira JQL query
When you create an issue in project BLUE with label sync, that issue will start synchronization automatically.
Also, the same trigger will start the synchronization if any issue in project BLUE has been updated with label sync.
GitHub search query
Exalate app for GitHub uses GitHub advanced search syntax to filter issues in the trigger.
ServiceNow search query
Exalate app for ServiceNow uses ServiceNow search syntax to filter incidents in the trigger.
How to create a trigger?
- Github: synchronize issues
- Confluence: trigger page sync
- Zendesk: trigger ticket sync
- Servicenow: synchronize incidents
- HP ALM/QC: trigger defects synchronization
- Jira: triggering a synchronization
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