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In this article, we describe how to finish email verification, or resolve the errors appearing during verification.

In this article

Couldn't create admin account

When you verify an instance, Exalate will create an admin account for you, so you could receive error notifications.

If an account wasn't created, you will receive an error message.

How to proceed

  1. Press Continue.
  2. Set up error notifications for administrators manually. Check out Set up error notifications for more details.

Couldn't set up license

If Exalate couldn't activate a license, you will get the following error message:

How to proceed

  1. Press Continue.
  2. Activate the license manually in the License Details tab. Check out How to set up an Evaluation License for more information.

Couldn't set admin and license

If Exalate couldn't create a license and create an admin, you will receive a pop up with the following info:

How to proceed

  1. Press Continue.
  2. Activate the license in the License Details tab. Check out How to set up an Evaluation License for more information.
  3. Set up error notifications for administrators. Check out Set up error notifications for more details.

Instance wasn't verified

Sometimes, your instance couldn't be verified because:

  • You didn't get an email.
  • There was an error during verification.

In these cases you will see an on-screen message, explaining what happened, and how to send a request to our support.

Example of such a message:

How to proceed

Submit a request with your instance UID to our support:

https://support.idalko.com/servicedesk/customer/portal/8/create/91

Your instance UID will be displayed when you see the message.

Examples of on-screen messages

Here are the most common errors you can encounter when verifying your instance.

Internet connection issues

Additional security check required

EULA wasn't accepted

Errors that require further investigation

Have more questions? Ask the community

See also

How to verify your Exalate instance

Set up error notifications

How to set up an Evaluation License