Problem

 Resolution field is not syncing, although resolutions are same on both sides. 

Cause

The resolution does not exist on your side. 

Solution

  1. Check if the Sync Rules have been configured properly. You can find more details in our guide on how to synchronize resolution.
  2. If it didn't help, add the script below to the Change Processor. This script helps to check whether the issue is caused by different resolutions used on the remote side.
    It will raise an error if the resolution is not found on your side. 

if (replica.resolution != null && nodeHelper.getResolution(replica.resolution?.name) == null) {
  throw new com.exalate.api.exception.IssueTrackerException("Failed to find resolution: `${replica.resolution?.name}`".toString())
}