EXALATE 3.X AND LOWER

Problem

Error Detail Message:

Received an error response value from {instance_url}: 
The relation `{relation_name}` for the sent sync event response could not be found. 
The sync event response has been sent for the `{issue_key}` issue

Cause #1

When creating a relation, a wrong instance has been selected. If you create a relation and select the wrong instance and try to synchronize it to the Left side, you will get an error. 

Solution

  1.  Navigate to the Relations menu, select the correct Instance, and save it.
  2.  After that, resolve an issue.

 

Error Detail Message:

The remote `{instance_url}` answers with: Relation `greenred` not found. Known relationNames=...

Cause #2

A relation was not created on the remote side or names do not match.


Solution

  1. Navigate to the Relations menu on the remote side.
  2. Create a relation with the same name of the local side relation.
  3. After that, resolve an issue.