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The proxy user needs permissions to create and change issue information.


In ServiceNow, proxy users can sync tables or attributes based on the access from their user role. Check ServiceNow - Permissions for more information.

The following permissions are required:

  • Browse Project
  • Create issue
  • Edit issue
  • Link issue
  • Transition issue: change statuses (on issue transition)
  • If comments are synchronized, the proxy user will need to add, edit, and delete a comment
  • If attachments are synchronized, the proxy user needs to add, and delete attachments
  • If work logs are synchronized, the proxy user needs to add, edit, and delete work log 
  • If security levels are synchronized, the proxy user needs to access the security levels
  • If you're using trigger the proxy user must be able to search issues. 


Jira Service Desk permissions

The proxy user needs to be a service desk agent.