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System integration is a profession and requires in most of the cases expert knowledge to set up correctly.  Next to the synchronization itself, a good understanding of the underlying tracker technology is essential to do a proper integration project. And the whole project becomes more complicated when 2 or more independent parties are involved (such as when doing a cross-company integration).

Shouldn't the solution cover all these aspects

That's not possible. 

The tooling is only a fraction of what needs to be agreed and implemented.  Many aspects need to be looked at such as

  • what information needs to be transferred at what point in time. 
  • What is the effect of such transmission, what are the allowable values and what are the semantic meaning of each field value, 
  • How are the mappings to be configured, under what condition
  • How to validate and implement the synchronisation.
  • what is the size of the information and performance requirements? 
  • How are the systems monitored, by whom?
  • What are the escalation paths whenever something fails?
  • What about security, networking, backups, and DR scenarios

Why professional services

Acquiring the knowledge to do a proper integration, requires time - a lot. It is not impossible but in most cases, it is advisable to outsource this type of project to experts who are dealing with these challenges on a daily basis.

Check out the partner page for a list. 
In case of doubt, contact us at

Are there other options than outsourcing

We do provide a community site where assistance can be found on a voluntary basis.

The Exalate team will contribute if time allows. Support cases or paid-for professional services will get priority.