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Introduction

You can synchronize any two of the supported issue tracking platforms.

For example, you can sync your JIRA Cloud and JIRA Server, even if the JIRA server is in a private network and you cannot access it from the outside.

You can also sync local projects within the same Jira Instance. For more details check out the typical use cases. 

Take a look at the example integrations below:

  • Jira Cloud to Jira Cloud Synchronization


How to Set up a Synchronization?

1. Install Exalate

 How to install Exalate app

Install the add-on from the marketplace and accept the registration form.
  1. Log into your Jira instance as an admin.
  2. Click the admin drop-down and choose Add-ons. 
  3. Locate Exalate Issue Sync for Jira 2 Jira & more
  4. Click Download to install your app and start a Free trial.
  5. You're all set!

Check Licensing and pricing for more details.

 


2. Set up a Connection

Synchronization between two instances requires a Connection.

You can set up a connection from your side if you are the administrator of both instances. 

If you don't have access to the remote instance, you can set up the connection only on your side and send an invitation to your partner (the Destination instance administrator). The partner needs to finish the configuration.

To start synchronization with your partner - Initiate Connection. 

If you have an Invitation code - Accept Invitation.

3. Synchronize Issues

You can synchronize issues manually or automatically.

Check out how to start the synchronization. 


Configure the synchronization behavior of your use case with the help of Jira Cloud configuration guides.