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Introduction

You can synchronize with any of the supported issue tracking platforms.

You can integrate Jira Cloud issues with the following platforms:

  • JIRA Cloud
  • JIRA Server
  • HP ALM
  • GitHub
  • Zendesk 
  • Servicenow 


Jira Cloud to Jira Cloud synchronization

Jira Cloud to Jira Server synchronization


Install Exalate

 How to install Exalate app

Install the add-on from the marketplace and accept the registration form.
  1. Log into your Jira instance as an admin.
  2. Click the admin drop-down and choose Add-ons. 
  3. Locate Exalate Issue Sync for Jira 2 Jira & more
  4. Click Download to install your app and start a Free trial.
  5. You're all set!

Check Licensing and pricing for more details.

 


Set up a Connection

Synchronization between two instances requires a configured Connection.

One side needs to initiate the connection and send an invitation to the partner (the Destination instance). 

The other side, depending on the Exalate version, needs to finish the configuration from their side. 

You can synchronize with different issue tracking platforms. For example, you can sync between your JIRA Cloud and JIRA Server, even if your JIRA server is not accessible from the outside network.

You can also sync local projects within the same Jira Instance. For more details check typical use cases. 

To start synchronization with your partner - Initiate Connection. 

If you have an Invitation code - Accept an Invitation.

Synchronize an issue

Go to an issue and use the Exalate button to start synchronization.

Find out more ways to synchronize issues automatically.