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In ServiceNow, import sets act as an intermediate table between an external data source and a ServiceNow table. You can map fields between an import set and the main table with a transform map. Then you can sync the data from Exalate to an import set. This is useful if you don't want to immediately sync or import your data into a table.

This article shows how to sync data from Exalate to an import set.

In this article

How to create a ServiceNow import set

Exalate can sync data only to import sets that meet these requirements:

  • Coalesce on Empty Fields is checked.
  • There is a field in the import set that is mapped to the sys_id field in the ServiceNow table. It has the Coalesce option enabled.

1. Navigate to System Web ServicesCreate New.

2. Fill in the fields for the import set.

To sync data successfully, you need to check Create transform map and fill in these fields: Label, Name, Target table.

 Field descriptions
LabelThe name of the import set. Required field
NameThe internal name of the import set in ServiceNow. It is used by Exalate to sync data into the import set. Required field
Copy fields from target tableWith this option, you can automatically create matching fields with the target table on the import set table
Create transform mapWith this option, the import set will be created with fields that match the target table
Target tableThe ServiceNow table you want to map to the import set. The field appears only if Create transform map is checked

3. Fill in the Web Service Fields.

There are two ways to fill in the fields:

  • Copy the identical fields from the target table by checking the Copy fields from target table.
  • Fill in each field manually in the Web Service Fields table.

4. Click Create.

If Create transform map is checked, you will be redirected to the Table Transform Map screen to configure the transform map.

5. Fill in the fields for the transform map.

Make sure to check the Create new record on empty coalesce fields checkbox, so Exalate could sync entities to the import set. If the box is checked, a new record will be created when all coalesce fields are empty. Otherwise, ServiceNow updates the existing record.

6. Save the transform map.

You can save the transform map with either of these methods:

  • Configure mapping automatically by clicking Auto Map Matching Fields.
  • Click Submit and add the fields later in the Field Maps or Transform Scripts tab.

7. Create a field that will be mapped to the sys_id of the ServiceNow table.

Enter the field name in the Insert a new row field and click . This field will be used by Exalate to sync the sys_id.

8. Map the created field to the sys_id field.

To map a field to the sys_id field:

  1. Select the transform map in the Web Service Transform Maps table.
  2. Select New in the Field Maps tab.
  3. Select the created field in the Source field dropdown.
  4. Select Sys ID in the Target Field dropdown.
  5. Check Coalesce. If this box is checked, this field will be updated if there are fields with the same target field and source field mapping.
  6. click Submit.

Script example

The data is synced to import sets by adding the script to the incoming sync.

The example below shows how to sync data to the import set mapped to the Incident table.

In order to sync data to an import set, you need to enter the name of the import set field. For example, to sync the short description, enter entity.u_short_description.

u_short_description is the name of the import set field mapped to the short_description field in the Incident table.

Incoming sync

 //Decide on the first sync, which entity you want to create based on the remote issue type
 if(replica.typeName == "Business Application"){
    entity.tableName = "cmdb_ci_business_app"
    entity.tableName = "incident"

if(entity.tableName == "incident") {
	entity.stagingTable = "incident_staging_table" //name of the staging table/import set
	entity.publicStagingComment = "u_comments" //field that will be used for your public comments
	entity.privateStagingComment = "u_work_notes" //field that will be used for your private comments
	entity.stagingSysId = "u_staging_sys_id" //name of the field you created to map to the production table's sys_id
    entity.u_short_description = replica.summary
    entity.u_description = replica.description
    entity.attachments += replica.addedAttachments
    entity.comments += replica.addedComments
    Jira Custom Field to ServiceNow Field
    Apply the value from a Jira custom field to the Resolution Notes
    This works for all other entity types as well
    entity.u_resolution_notes = replica.customFields."Jira CF Name".value

    Status Synchronization
    Sync status according to the mapping [remote incident status: local incident status]
    If statuses are the same on both sides don't include them in the mapping
    def statusMapping = ["Open":"New", "To Do":"Open"]
    def remoteStatusName =
    entity.state = statusMapping[remoteStatusName] ?: remoteStatusName

//any other entity can be synced using the table name and the entity variable
if(entity.tableName == "cmdb_ci_business_app") {
    entity.short_description = replica.summary
    entity.description = replica.description

Script variables



Internal name of the import set


Internal name of the field that is used for public comments


Internal name of the field that is used for private comments


Internal name of the field you created to map to the production table's


You can check the internal names of the fields in the Name column of the Web Service Fields table.

Have more questions? Ask the community

See also

Syncing basic entities in Exalate for ServiceNow

How to sync any entity in Exalate for ServiceNow

Back to Basic configuration in Exalate for ServiceNow