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This article shows how to synchronize an Organization field in Jira Service Desk.

The example below worksJira Server starting from 4.7.3 version and Jira Cloud.


The Organization field is a Jira Service Desk field, it's a single select drop-down list. Check the Jira Service Desk documentation for more details.

Sending side

Outgoing sync

replica.customFields."Organization" = issue.customFields."Organization"


Receiving side

Incoming sync 

To set the received Organization field value on your side use this code:

issue.customFields.Organization = replica.customFields.Organization
To set the value in your local Organization field manually use this code:
issue.customFields.Organization.value = "Organization Name"

To set multiple values in your local Organization field manually use this code:

issue.customFields.Organization.value = ["Organization Name1", "Organization Name2"]


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