JIRA CLOUD JIRA SERVER

One of the common use cases is Jira Software to Service Desk sync. Organizations is a Jira Service Desk custom field, which you can sync as other service desk issue fields.

This article helps to configure synchronization of the Organizations field on Jira Cloud and Jira Server Service Desk Instance

Configuration

Let's consider you already have the Connection configured between the Instances. Now you need to configure Sync Rules to synchronize Organizations Service Desk custom field.

Below you can see scripts for Jira Cloud and Jira Server instances.  

Sync Rules scripts

Configure Synchronization processors with the scripts provided below.

Paste the code into the new line in the bottom of the corresponding sync processor.

JIRA Cloud 

 Follow the link and copy its content to the corresponding processors.

Jira Cloud Source side

Jira Cloud Destination side

Data Filter (outgoing sync)Data Filter  (outgoing sync)
Create Processor (incoming sync)Create Processor (incoming sync)
Change Processor (incoming sync)Change Processor (incoming sync)

 

JIRA Server

Supported in JIRA Service Desk 3.9.3 and higher

Jira Server Source side

Jira Server Destination side

Data Filter (incoming sync)Data Filter  (incoming sync)
Create Processor (incoming sync)Create Processor (incoming sync)
Change Processor (incoming sync)Change Processor  (incoming sync)


See Also