Problem

Error Detail Message:

The add-on host returned HTTP response code 500 when we tried to contact it during installation. 
Please try again later or contact the add-on vendor.

 

Cause

JIRA Cloud is Saas subscription service and resources are limited, therefore we host the Exalate app for JIRA Cloud applications on our own servers. 

Additional resources need to be allocated on the server in order to resolve the error.


Solution

Please contact our support at support@exalate.com to fix the error.