JIRA SERVER

You are developing a synchronization between JIRA software and JIRA Service Desk instances (or projects) and you bump into an error as detailed below.

Problem

Error Detail Message:

com.exalate.api.exception.IssueTrackerException: It was not possible to retrieve service desk comment from comment `take-3 - c...`
 The Service Desk Error: `AnError

Unknown macro: {httpStatusCode=403, errorCode=none(), message='sd.api.error.comment.forbidden }

`, message `You do not have permission to view this comment`


Cause

The Exalate proxy user does not have access to JIRA Service Desk.

Solution

Provide the Exalate proxy user permissions to access JIRA Service Desk. 

You can check Atlassian documentation for more details about permissions.

 

See Also

Proxy User