EXALATE 4.X

Problem: 

You have Exalate 4.x, and your JIRA Server is a Private Instance (is not accessible from the public network/is in a private network). You cannot set up Connection with Public JIRA Server Instance that uses Exalate 3.x.

Cause

Exalate 4.x app does not generate an Instance Invitation in the format, applicable for the Exalate 3.x app. 

Solution: 

Upgrade the Exalate 3.x app on the JIRA Server that is publicly accessible to 4.x in order to communicate with the Exalate 4.x app on the JIRA Server that is on the private network.

See Also

private / public issue synchronization