The Exalate app has the capability to notify administrators in case an error is raised. 

Whenever an error is detected during the synchronization, a notification will be raised, either by email or by popping up an in-app notification.

Notifications on JIRA Server

Types of notifications

  1. Email Notifications

    Administrator(s) will receive notifications each time there is an error in the synchronization process.

    You can choose which users should be informed of an error.
    When an error is raised, a notification will be sent out to either the exalate-administrators group (if configured) or to the jira-administrators group.

    You can configure a new group exalate-administrators containing the users who should be notified in case of an error.

  2. In-JIRA Notifications will result in a pop-up notification, which would be shown to admins until the error is resolved or the notification is closed.

Configuring notifications

Navigate to  JIRA > Admin > Add-ons > Exalate > General Settings and enable desired notification type.


Notifications on JIRA Cloud

  1. Email Notifications

    Administrator(s) will receive notifications each time there is an error in the synchronization process.

    You can add users which should be informed of an error. 
    When an error is raised, a notification will be sent out to the exalate administrators, specified in the Exalate admin menu under Administrators tab. 

  2. In-JIRA Notifications will result in a pop-up notification, which would be shown to admins until the error is resolved or the notification is closed.
    Below you can see the pop-up notification.

Configuring notifications

In-JIRA notifications are displayed by default. 

Email notifications could be configured in the Exalate admin menu. Navigate to  JIRA > Admin > Add-ons > Exalate > Administrators and add an administrator to receive email notifications.