Exalate includes the Entity Sync status tab in the admin panel.
This tab is available in Exalate for Jira Cloud, GitHub, Zendesk, HP ALM/QC, Azure DevOps and Servicenow.
You can check the synchronization status of an entity under this tab and also Exalate, Unexalate, and Connect a specific entity.
To check on the Sync Status:
- Select the entity type from the drop-down.
- Specify the entity URN to get detailed information about a particular issue.
- Click Search.
Exalate app for GitHub requires selecting a repository from the drop-down and then input the issue ID to get the sync information about the issue.
This is how the search result looks in case the issue is not synchronized yet. You can start the synchronization directly from here.
Click the Exalate button to synchronize the issue.
In case the entity is already under synchronization you will see the entity status and the remote issue link in case it's available.
The Unexalate operation helps to stop the synchronization of an issue. It removes all synchronization information, but keeps the original issue and the remote issue untouched.
To unexalate an entity from the Entity Sync status panel follow the steps listed below:
- Enter an entity Urn
- Click Search
- Click Unexalate
The status of the entity will change to UNDER CLEANUP while the unexalate operation is in progress.
To connect the entity you can use a Connect Operation.
With the Connect operation, you can sync 2 existing issues between each other. These issues can be in different projects or instances.
To Connect an entity directly from the Entity Sync Status panel follow the steps listed below:
- Input the entity Urn and click the Connect button:
- Specify Connection name and remote entity Urn:
- Click Connect.
- Check the Entity Sync Status after the operation has been performed.