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In case, you did not disable Exalate, the issue will be synchronized to the staging environment. Make sure you disable Exalate to avoid synchronization errors.

When staging a production environment into test, it is important that no synchronization happens.

To make sure that Exalate does not synchronize from staging environment to production environment, do one of the following to disable Exalate:

  • Add the following startup parameter -Dcom.exalate.sync.disabled=true as described here.

Depending on your operating system, add the startup parameter appropriately. For more information, please refer to JIRA documentation.

  • Disable the Exalate add-on in your application:
    1. As a user with administrative privileges, click the Manage add-ons link in the administration menu. 
    2. Find the add-on you want to disable in the installed add-on list by searching or browsing to the add-on.
    3. Click Disable
  • Uninstall the Exalate add-on:
      1. As a user with administrative privileges, click the Manage add-ons link in the administration menu. 
      2. Find the add-on you want to disable in the installed add-on list by searching or browsing to the add-on.
      3. Click Uninstall

    Uninstalling does not remove any data.