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During sync, Zendesk sends data in Markdown and other nodes, such as Azure DevOps, could send data in HTML. Due to format differences, some formatting errors for text, images, lists, tables, links, and comments might appear after the sync.

You can use Exalate scripts to prevent this.

This method is an alternative to using stripHtml in Exalate for Azure DevOps. We recommend using this method over stripHtml when syncing Azure DevOps and Zendesk.


Outgoing sync

You can use the following scripts to convert the data from Markdown to HTML.

replica.description = nodeHelper.getHtmlDescription(issue)
replica.comments = nodeHelper.getHtmlComments(issue)


nodeHelper.getHtmlDescription(issue)Converts ticket description from Markdown to HTML


Converts comments from Markdown to HTML

Incoming sync

The following code is used to convert the incoming data from HTML to Markdown:

def includeComments = commentHelper.mergeComments(issue, replica).collect{it}
issue.comments     += nodeHelper.toMarkDownComments(includeComments)




Converts ticket fields from HTML to Markdown

nodeHelper.toMarkDownComments(commentHelper.mergeComments(issue, replica))

Converts comments from HTML to Markdown

Have more questions? Ask the community

See also

Converting data between HTML and Markdown in Jira Cloud

Removing HTML Tags from Text in Exalate for Azure DevOps

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