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Introduction

You can synchronize Azure DevOps work items with any of the supported issue tracking platforms.

An Exalate app for Azure DevOps is responsible for translating issue tracker based information to a common issue format and the other way around.


You can exchange the following data between the Azure DevOps and another supported platform:

  • work item type ↔ issue type
  • title ↔ summary
  • description ↔ description
  • priority ↔ priority
  • state ↔ status
  • comments ↔ comments
  • attachments ↔ attachments
  • created by ↔ assignee
  • custom fields ↔ custom fields


Deployment of the  Exalate app for Azure DevOps

Exalate for Azure DevOps is deployed on a separate server either on one of our hosts or on your own server.

If you would like more details about the Information Security - check the Security And Architecture whitepaper


Install Exalate

Exalate architecture requires installing one Exalate application for each instance.

There are 2 methods for installation:

  • On your own environment

Check how to install Exalate app for Azure DevOps on Docker

  • On our environment (conditions apply)

Submit a support request to get the Exalate for Azure DevOps app installed for you on our server.


Once you get the installation email with the Exalate app URL you can proceed to the configuration. 

  • Generate your Personal Access Token on the Azure DevOps instance
  • Configure the Exalate app for your Azure DevOps instance


Set up a Connection

Synchronization between two instances requires a configured Connection.

One side needs to initiate the connection and send an invitation to the partner (the Destination instance). 

The other side needs to finish the configuration from their side. 

You can synchronize with any of the supported issue tracking platforms. For example, you can sync between Servicenow and JIRA Cloud or Server, even if your JIRA Server instance is behind a firewall in a private network. For more details check typical use cases. 

To start synchronization with your partner - Initiate Connection. 

If you have an Invitation code - Accept an Invitation.


Synchronize an issue

To start the synchronization for Azure DevOps you need to configure a trigger. It helps to synchronize work items according to the specified search query. 

Check how to synchronize work items for more details.


Configure the synchronization behavior of your use case with the help of configuration guides.